Policies
www.genesis-apparel.com
Genesis Apparel
Effective Date: August 16, 2025
Last Updated: February 3, 2026
Genesis Apparel (“we”, “us”, “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from www.genesis-apparel.com (the “Site”), and what rights you have under applicable laws, including the EU General Data Protection Regulation (GDPR).
By using our Site or Services, you agree to the terms of this Privacy Policy.
1. Who We Are
Genesis Apparel operates this website and is the data controller for your personal information.
Contact details:
Genesis Apparel
Iepenlaan 29
9103 RJ Dokkum
The Netherlands
Email: info@genesis-apparel.com
2. Personal Information We Collect
A. Information You Provide Directly
- Name
- Shipping and billing address
- Email address
- Phone number
- Payment information (processed securely by third-party payment providers)
- Account login details (if you create an account)
- Messages, reviews, feedback, or customer service communications
B. Information Collected Automatically
- IP address
- Browser type and device information
- Operating system
- Pages visited, interactions, and time spent on the Site
- Cookies and similar tracking technologies
3. How We Collect Your Information
We collect personal information when you:
- Place an order
- Create an account
- Sign up for marketing communications
- Contact us via email, forms, or social media
- Browse or interact with our Site
4. Why We Use Your Information
We process personal data for the following purposes:
- Order processing & fulfillment (payments, shipping, returns)
- Customer support and account management
- Service communications (order confirmations, updates)
- Marketing communications, where you have given consent
- Website improvement & analytics
- Fraud prevention and security
- Compliance with legal obligations
Our legal bases include contract performance, legal obligation, legitimate interest, and consent where required.
5. How We Store and Protect Your Data
- Your data is stored on secure servers with access controls and encryption.
- Payment data is processed by PCI-DSS-compliant payment providers and is never stored on our own servers.
- While we take reasonable security measures, no system is 100% secure.
6. Sharing Your Information
We only share your personal data when necessary, including with:
- Shopify, which hosts our store and processes data to provide the Services
- Payment providers (e.g. iDEAL, PayPal)
- Shipping and fulfillment partners
- Analytics and marketing tools (e.g. Google Analytics)
- Authorities, where required by law
We do not sell your personal information.
7. Shopify & International Data Transfers
Our store is hosted on Shopify, which may process and store personal data outside the European Economic Area (EEA).
When data is transferred internationally, Shopify relies on approved legal safeguards, such as:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions where applicable
You can read more about Shopify’s privacy practices at:
https://privacy.shopify.com
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Ensure Site functionality
- Remember preferences
- Analyze traffic and usage
- Support marketing campaigns
You can manage or disable cookies via your browser settings. Disabling cookies may affect Site functionality.
9. Marketing Communications
You may receive marketing emails only if you have opted in.
You can unsubscribe at any time using the link in our emails.
Even if you opt out of marketing, we may still send non-promotional messages related to orders or account activity.
10. Data Retention
We retain personal data only as long as necessary to:
- Fulfill orders and provide customer service
- Meet legal, tax, and accounting obligations
- Resolve disputes and enforce agreements
11. Your Rights Under GDPR
If you are located in the EU or EEA, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
To exercise your rights, contact: info@genesis-apparel.com
We may need to verify your identity before processing requests.
12. Children’s Privacy
Our Services are not intended for children under 16 years of age. We do not knowingly collect personal data from children.
13. Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our Site, with the “Last Updated” date revised accordingly.
15. Contact
For questions, requests, or complaints regarding this Privacy Policy or your personal data:
info@genesis-apparel.com
Genesis Apparel, Iepenlaan 29, 9103 RJ Dokkum, The Netherlands
You also have the right to lodge a complaint with your local data protection authority.
1. Processing Time
- Orders are processed within 1-2 business days after payment is confirmed.
2. Shipping Rates
- Netherlands (standard): FREE
- EU (standard): Calculated at checkout
Costs are collected at checkout and are final.
3. Delivery Timeline
- Orders are typically processed within 1–2 business days after payment verification.
- Most orders are delivered within 1-5 business days after processing, depending on your location.
- Please note that delivery times may vary due to circumstances beyond our control, including but not limited to customs delays, carrier disruptions, or severe weather conditions.
4. Tracking
- You’ll receive a confirmation email with tracking details once your order ships.
5. Delivery Accuracy
- Please double-check your delivery address – mistakes can cause delays.
- Genesis Apparel is not responsible for loss, theft, or damage during transit.
- Contact us immediately if such issues arise; we will help coordinate with the carrier.
Thank you for shopping with Genesis Apparel. We want you to be fully satisfied with your purchase. Please read our return policy carefully before requesting a return.
1. Return Period
- Returns must be requested within 30 days from the date you receive your order (as confirmed by tracking information).
- After this period, we cannot accept returns.
2. Item Condition
- Items must be unused, unwashed, clean, undamaged, and in resellable condition, preferably in the original packaging.
- Trying on items for fit is allowed; wearing them beyond this is not permitted.
- Items that show signs of wear, washing, damage, or odor will not be accepted.
3. Non-returnable Items
- Items marked Final Sale or purchased during promotional periods are only refundable for the amount paid at the time of purchase.
- Gift cards are non-refundable.
4. Refunds
- Initial shipping costs (paid at checkout) are refunded for full returns.
- For partial returns, initial shipping costs are not refunded.
- If the return is due to a production error, damage, or incorrect item, we also refund the return shipping cost.
- In all other cases, return shipping is at the customer’s expense.
5. Return Process
Complete the Return Form within 30 days of receiving your order. Include:
- Order number
- Item(s) to return
- Reason for return
- If returning due to damage or a production error, upload a clear photo.
- Wait for our confirmation email with instructions and the correct return address.
- Ship the item(s) following the provided instructions.
6. Inspection & Approval
- All returns are inspected upon arrival.
- If approved, refunds are issued to the original payment method within 14 business days.
- Items failing to meet the return criteria will not be refunded and may be returned to you at your expense.
7. Refund Policy
- Refunds are issued to the original payment method only.
- You will receive an email confirmation once your refund is processed.
- For bank transfers, funds may take 3–5 business days to appear.
- If your purchase was part of a promotion, your refund reflects the purchase price at the time.