Terugbetalingsbeleid
1. Return Period
- Returns must be requested within 30 days from the date you receive your order (as confirmed by tracking information).
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After this period, we cannot accept returns.
2. Item Condition
- Items must be unused, unwashed, clean, undamaged, and in resellable condition, preferably in the original packaging.
- Trying on items for fit is allowed; wearing them beyond this is not permitted.
- Items that show signs of wear, washing, damage, or odor will not be accepted.
3. Non-returnable Items
- Items marked Final Sale or purchased during promotional periods are only refundable for the amount paid at the time of purchase.
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Gift cards are non-refundable.
4. Refunds
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Initial shipping costs (paid at checkout) are refunded for full returns.
- For partial returns, initial shipping costs are not refunded.
- If the return is due to a production error, damage, or incorrect item, we also refund the return shipping cost.
- In all other cases, return shipping is at the customer’s expense.
5. Return Process
Complete the Return Form within 30 days of receiving your order. Include:
- Order number
- Item(s) to return
- Reason for return
- If returning due to damage or a production error, upload a clear photo.
- Wait for our confirmation email with instructions and the correct return address.
- Ship the item(s) following the provided instructions.
6. Inspection & Approval
- All returns are inspected upon arrival.
- If approved, refunds are issued to the original payment method within 14 business days.
- Items failing to meet the return criteria will not be refunded and may be returned to you at your expense.
7. Refund Policy
- Refunds are issued to the original payment method only.
- You will receive an email confirmation once your refund is processed.
- For bank transfers, funds may take 3–5 business days to appear.
- If your purchase was part of a promotion, your refund reflects the purchase price at the time.